CCPro - Incident - CCPro Contact Center US (BND3) – Incident details

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Incident - CCPro Contact Center US (BND3)

Resolved
Degraded performance
Started 10 days agoLasted about 1 hour

Affected

CCPro Contact Center US

Degraded performance from 1:01 PM to 1:53 PM

CCPro Contact Center US (BND3)

Degraded performance from 1:01 PM to 1:53 PM

Updates
  • Resolved
    Resolved

    This incident has been resolved.

    Agents may need to log out, close the Desktop Experience, and log back in again.

  • Investigating
    Investigating

    We are aware of a technical issue which may impact your service on US (BND3) .

    Agents using the Desktop Experience application may be experiencing issues logging in where the contact center is on BND3.

    As a workaround, use the Agent Experience (Start Session)

    Engineering teams are investigating

    We will provide updates shortly.

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