CCPro - Status Page

Maintenance Type: Planned
Purpose: Deploy major release 26.2 to CCPro Contact Centre UK - BND1
Impact: Short period of downtime during the window, for contact centres on BND1
Expected Downtime Duration: Up to 1 hour on CCPro Contact Centre BND1
Maintenance Window Duration: 6 hours

Start Date and Time: Tuesday, September 22nd, 2026 10:00 PM (BST)
End Date and Time: Wednesday, September 23rd, 2026 4:00 AM (BST)

This upgrade applies to customers on CCPro Contact Centre UK - BND1 only.
If you are unsure which BND (band) your contact centre uses, please follow these instructions

IMPORTANT:
After this work is completed, please ask all agents to clear their browser cache and restart their computer.
Instructions for Clearing the Browser Cache in Google Chrome
Instructions for Clearing the Browser Cache in Microsoft Edge

RELEASE NOTES
The full Product Release Notes can be found here.

Maintenance Type: Planned
Purpose: Deploy major release 26.2 to CCPro Contact Centre UK - BND2
Impact: Short period of downtime during the window, for contact centres on CCPro Contact Centre BND2
Expected Downtime Duration: Up to 1 hour on CCPro Contact Centre BND2
Maintenance Window Duration: 6 hours

Start Date and Time: Tuesday, September 29th, 2026 8:00 PM (BST)
End Date and Time: Wednesday, September 30th, 2026 2:00 AM (BST)

This upgrade applies to customers on CCPro Contact Centre UK - BND2 only.
If you are unsure which BND (band) your contact centre uses, please follow these instructions

IMPORTANT:
After this work is completed, please ask all agents to clear their browser cache and restart their computer.
Instructions for Clearing the Browser Cache in Google Chrome
Instructions for Clearing the Browser Cache in Microsoft Edge

RELEASE NOTES
The full Product Release Notes can be found here.