CCPro - Status Page

Maintenance Type: Planned
Purpose: Deploy full release 24.3 to US - BND2
Impact: Short period of downtime during the window, for contact centers on BND2
Maintenance Window Duration: 4 hours
There may be a period of downtime during this window.

Start Date and Time: Tuesday, November 5th, 2024 11:00 PM (Eastern Time)
End Date and Time: Wednesday, November 6th, 2024 03:00 AM (Eastern Time)

This upgrade applies to customers on US - BND2 only.

If you are unsure which BND (band) your contact center uses, please follow these instructions

IMPORTANT:
After this work is completed, please ask all agents to clear their browser cache and restart their computer.
Instructions for Clearing the Browser Cache in Google Chrome
Instructions for Clearing the Browser Cache in Microsoft Edge

Maintenance Type: Planned
Purpose: Deploy full release 24.3 to US - BND3
Impact: Short period of downtime during the window, for contact centers on BND3
Maintenance Window Duration: 4 hours
There may be a period of downtime during this window.

Start Date and Time: Tuesday, November 19th, 2024 11:00 PM (Eastern Time)
End Date and Time: Wednesday, November 20th, 2024 03:00 AM (Eastern Time)

This upgrade applies to customers on US - BND3 only.

If you are unsure which BND (band) your contact center uses, please follow these instructions

IMPORTANT:
After this work is completed, please ask all agents to clear their browser cache and restart their computer.
Instructions for Clearing the Browser Cache in Google Chrome
Instructions for Clearing the Browser Cache in Microsoft Edge