CCPro - Status Page

Maintenance Type: Planned
Purpose: Deploy full release 25.3.5 to CCPro UK - BND1
Impact: Short period of downtime during the window, for contact centres on BND1
Expected Downtime Duration: Up to 20 minutes on BND1
Maintenance Window Duration: 6 hours

Start Date and Time: Tuesday, December 9th, 2025 22:00 (GMT)
End Date and Time: Wednesday, December 10th, 2025 04:00 AM (GMT)

This upgrade applies to customers on CCPro UK - BND1 only.

If you are unsure which BND (band) your contact centre uses, please follow these instructions

IMPORTANT:
After this work is completed, please ask all agents to clear their browser cache and restart their computer.
Instructions for Clearing the Browser Cache in Google Chrome
Instructions for Clearing the Browser Cache in Microsoft Edge

Maintenance Type: Planned
Purpose: Deploy full release 25.3.5 to CCPro UK - BND2
Impact: Short period of downtime during the window, for contact centres on BND1
Expected Downtime Duration: Up to 20 minutes on BND2
Maintenance Window Duration: 6 hours

Start Date and Time: Thursday, December 11th, 2025 21:00 (GMT)
End Date and Time: Friday, December 12th, 2025 03:00 AM (GMT)

This upgrade applies to customers on CCPro UK - BND2 only.

If you are unsure which BND (band) your contact centre uses, please follow these instructions

IMPORTANT:
After this work is completed, please ask all agents to clear their browser cache and restart their computer.
Instructions for Clearing the Browser Cache in Google Chrome
Instructions for Clearing the Browser Cache in Microsoft Edge