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Maintenance (Full Release) - CCPro Contact Center US (BND3)
Scheduled for April 02, 2025 at 2:00 AM – 6:00 AM about 4 hours
  • Planned
    April 02, 2025 at 2:00 AM
    Planned
    April 02, 2025 at 2:00 AM

    Maintenance Type: Planned
    Purpose: Deploy full release 25.1 to US - BND3
    Impact: Short period of downtime during the window, for contact centers on BND3
    Maintenance Window Duration: 4 hours
    There may be a period of downtime during this window.

    Start Date and Time: Tuesday, April 1, 2025 8:00 PM (Mountain Time)
    End Date and Time: Wednesday, April 2, 2025 12:00 AM (Mountain Time)

    This upgrade applies to customers on US - BND3 only.

    If you are unsure which BND (band) your contact center uses, please follow these instructions

    IMPORTANT:
    After this work is completed, please ask all agents to clear their browser cache and restart their computer.
    Instructions for Clearing the Browser Cache in Google Chrome
    Instructions for Clearing the Browser Cache in Microsoft Edge

Operational

CCPro Contact Centre UK (BND1) - Operational

100% - uptime

CCPro Contact Centre UK (BND2) - Operational

100% - uptime

PCI Card Payment Platform - Operational

100% - uptime
Operational

CCPro Contact Center US (BND2) - Operational

100% - uptime

CCPro Contact Center US (BND3) - Operational

100% - uptime
Operational

CCPro Contact Centre EU (BND1) - Operational

100% - uptime
Operational

CCPro Contact Centre APAC (BND1) - Operational

100% - uptime
Operational

CCPro SmartPBX UK - Operational

100% - uptime
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