Notice history

Operational

Jun 2026

Jul 2026

Aug 2026

Jun 2026

Jul 2026

Aug 2026

Jun 2026

Jul 2026

Aug 2026

Operational

Jun 2026

Jul 2026

Aug 2026

Jun 2026

Jul 2026

Aug 2026

Operational

Jun 2026

Jul 2026

Aug 2026

Operational

Jun 2026

Jul 2026

Aug 2026

Operational

Jun 2026

Jul 2026

Aug 2026

Aug 2026

Resolved
August 24, 2026 at 3:55 PMUTC
Resolved
August 24, 2026 at 3:55 PMUTC
This issue should now be resolved.
The network instability previously identified on the affected voice service path appears to have stabilised, and recent testing indicates a significant improvement in audio quality.
Our engineering teams continue to monitor service performance closely and are working with our partner carriers to validate that the improvement is sustained. At this time, we have not received any new reports of audio degradation since monitoring commenced.
No further updates are planned unless further issues come to light.
Update
August 24, 2026 at 1:45 PMUTC
Update
August 24, 2026 at 1:45 PMUTC
Our investigation has identified intermittent packet loss and instability affecting a network transit path between our platform and Microsoft services. Analysis performed with our upstream transit provider has identified packet loss and route instability impacting a Microsoft IP transit connection, which may result in some agents experiencing robotic or degraded audio during calls.
We are actively working with the upstream provider and Microsoft to monitor the affected path and implement corrective actions. Service availability remains unaffected; however, a subset of calls may continue to experience intermittent audio quality issues whilst remediation efforts are underway.
Identified
August 24, 2026 at 6:29 AMUTC
Identified
August 24, 2026 at 6:29 AMUTC
We are actively working with the upstream provider to monitor the affected path and implement corrective actions. Service availability remains unaffected; however, a subset of calls may continue to experience intermittent audio quality issues whilst remediation efforts are underway.
Impact: Some contact centre agents may experience intermittent robotic, distorted, or degraded audio during live calls.
Investigating
August 24, 2026 at 12:56 AMUTC
Investigating
August 24, 2026 at 12:56 AMUTC
We are investigating reports of intermittent degraded call quality affecting a subset of contact centre agents. Agents may experience robotic or distorted audio during active calls, while call functionality remains available.
Our engineering teams are actively investigating the issue and reviewing all service components. We will provide further updates as more information becomes available.
Impact: Some agents may experience intermittent robotic or degraded audio quality during calls.
Status: Investigation in progress.

Maintenance (Minor Release) - CCPro Contact Center US (BND3)

Completed
August 20, 2026 at 11:00 AMUTC
Completed
August 20, 2026 at 11:00 AMUTC
Maintenance has completed successfully
In progress
August 20, 2026 at 7:00 AMUTC
In progress
August 20, 2026 at 7:00 AMUTC
Maintenance is now in progress
Planned
August 19, 2026 at 3:55 PMUTC
Planned
August 19, 2026 at 3:55 PMUTC
Maintenance Type: Planned
Purpose: Deploy minor release 26.2.2 to CCPro Contact Center US - BND3
Risk: Low
Impact: None
Expected Downtime Duration: None
Maintenance Window Duration: 4 hours
Start Date and Time: Thursday August 20, 2026 03:00 (EDT)
Start Date and Time: Thursday August 20, 2026 07:00 (EDT)
There is no downtime expected during this maintenance window
Changelog:
The full changelog of features and fixes can be found here:
Minor Release Features
NOTE: This changelog is subject to alteration right up until release deployment.

Maintenance (Major Release) - CCPro Contact Center US (BND2)

Completed
August 18, 2026 at 1:00 PMUTC
Completed
August 18, 2026 at 1:00 PMUTC
Maintenance has completed successfully
In progress
August 18, 2026 at 7:00 AMUTC
In progress
August 18, 2026 at 7:00 AMUTC
Maintenance is now in progress
Planned
August 11, 2026 at 5:46 PMUTC
Planned
August 11, 2026 at 5:46 PMUTC
Maintenance Type: Planned
Purpose: Deploy major release 26.2.1 to CCPro US - BND2
Impact: Short period of downtime during the window, for contact centers on BND2
Maintenance Window Duration: 6 hours
There may be a period of downtime during this window.
Start Date and Time: Tuesday, August 18th, 2026 03:00 AM (EDT)
End Date and Time: Tuesday, August 18th, 2026 09:00 AM (EDT)
This upgrade applies to customers on CCPro US - BND2 only.
If you are unsure which BND (band) your contact center uses, please follow these instructions

Maintenance (Minor Release) - CCPro Contact Center US (BND3)

Completed
August 13, 2026 at 11:00 AMUTC
Completed
August 13, 2026 at 11:00 AMUTC
Maintenance has completed successfully
In progress
August 13, 2026 at 7:00 AMUTC
In progress
August 13, 2026 at 7:00 AMUTC
Maintenance is now in progress
Planned
August 11, 2026 at 5:38 PMUTC
Planned
August 11, 2026 at 5:38 PMUTC
Maintenance Type: Planned
Purpose: Deploy minor release 26.2.1 to CCPro US - BND3
Risk: Low
Impact: None
Expected Downtime Duration: None
Maintenance Window Duration: 4 hours
Start Date and Time: Thursday August 13, 2026 03:00 AM (EDT)
End Date and Time: Thursday August 13, 2026 07:00 AM (EDT)
There is no downtime expected during this maintenance window
Changelog:
The full changelog of features and fixes can be found here:
Minor Release Features
NOTE: This changelog is subject to alteration right up until release deployment.

Maintenance (Major Release) - CCPro Contact Center US (BND3)

Completed
August 05, 2026 at 9:00 AMUTC
Completed
August 05, 2026 at 9:00 AMUTC
Maintenance has completed successfully
In progress
August 05, 2026 at 3:00 AMUTC
In progress
August 05, 2026 at 3:00 AMUTC
Maintenance is now in progress
Planned
July 31, 2026 at 4:44 PMUTC
Planned
July 31, 2026 at 4:44 PMUTC
Maintenance Type: Planned
Purpose: Deploy major release 26.2.0 to CCPro US - BND3
Impact: Short period of downtime during the window, for contact centers on BND3
Maintenance Window Duration: 6 hours
There may be a period of downtime during this window.
Start Date and Time: Tuesday, August 4th 2026, 11:00 PM (EDT)
End Date and Time: Wednesday, August 5th, 2026 05:00 AM (EDT)
This upgrade applies to customers on CCPro US - BND3 only.
If you are unsure which BND (band) your contact center uses, please follow these instructions

Jul 2026

Maintenance (Minor Release) - CCPro Contact Centre APAC (BND1)

Completed
July 30, 2026 at 5:30 PMUTC
Completed
July 30, 2026 at 5:30 PMUTC
Maintenance has completed successfully
In progress
July 30, 2026 at 1:30 PMUTC
In progress
July 30, 2026 at 1:30 PMUTC
Maintenance is now in progress
Planned
July 23, 2026 at 8:57 AMUTC
Planned
July 23, 2026 at 8:57 AMUTC
Maintenance Type: Planned
Purpose: Deploy minor release 26.1.10 to CCPro APAC - BND1
Risk: Low
Impact: None
Expected Downtime Duration: None
Maintenance Window Duration: 4 hours
Start Date and Time: Thursday July 30, 2026 23:30 (AEST)
End Date and Time: Friday July 31, 2026 03:30 (AEST)
There is no downtime expected during this maintenance window
Changelog:
The full changelog of features and fixes can be found here:
Minor Release Features
NOTE: This changelog is subject to alteration right up until release deployment
IMPORTANT:
After this work is completed, please ask all agents to clear their browser cache and restart their computer.
Instructions for Clearing the Browser Cache in Google Chrome
Instructions for Clearing the Browser Cache in Microsoft Edge

Maintenance (Minor Release) - CCPro Contact Centre EU (BND1)

Completed
July 29, 2026 at 8:00 PMUTC
Completed
July 29, 2026 at 8:00 PMUTC
Maintenance has completed successfully
In progress
July 29, 2026 at 4:00 PMUTC
In progress
July 29, 2026 at 4:00 PMUTC
Maintenance is now in progress
Planned
July 23, 2026 at 8:51 AMUTC
Planned
July 23, 2026 at 8:51 AMUTC
Maintenance Type: Planned
Purpose: Deploy minor release 26.1.10 to CCPro EU - BND1
Risk: Low
Impact: None
Expected Downtime Duration: None
Maintenance Window Duration: 4 hours
Start Date and Time: Wednesday July 29 2026 16:00 UTC
End Date and Time: Wednesday July 29 2026 20:00 UTC
There is no downtime expected during this maintenance window
Changelog:
The full changelog of features and fixes can be found here:
Minor Release Features
NOTE: This changelog is subject to alteration right up until release deployment.
IMPORTANT:
After this work is completed, please ask all agents to clear their browser cache and restart their computer.
Instructions for Clearing the Browser Cache in Google Chrome
Instructions for Clearing the Browser Cache in Microsoft Edge

Maintenance - CCPro SmartPBX UK

Completed
July 28, 2026 at 9:00 PMUTC
Completed
July 28, 2026 at 9:00 PMUTC
Maintenance has completed successfully
In progress
July 28, 2026 at 7:00 PMUTC
In progress
July 28, 2026 at 7:00 PMUTC
Maintenance is now in progress
Planned
July 21, 2026 at 3:08 PMUTC
Planned
July 21, 2026 at 3:08 PMUTC
Maintenance Type: Planned
Purpose: CCPro SmartPBX Database optimisation
Risk: Low
Impact: None
Expected Downtime Duration: None
Maintenance Window Duration: 2 Hours
Start Date and Time: Tuesday, July 28, 2026 20:00 (BST)
End Date and Time: Tuesday, July 28, 2026 22:00 (BST)

Maintenance (Minor Release) - CCPro Contact Centre UK (BND2)

Completed
July 16, 2026 at 11:00 PMUTC
Completed
July 16, 2026 at 11:00 PMUTC
Maintenance has completed successfully
In progress
July 16, 2026 at 7:00 PMUTC
In progress
July 16, 2026 at 7:00 PMUTC
Maintenance is now in progress
Planned
July 10, 2026 at 8:03 AMUTC
Planned
July 10, 2026 at 8:03 AMUTC
Maintenance Type: Planned
Purpose: Deploy minor release 26.1.10 to CCPro UK - BND2
Risk: Low
Impact: None
Expected Downtime Duration: None
Maintenance Window Duration: 4 hours
Start Date and Time: Thursday July 16th, 2026 20:00 (BST)
End Date and Time: Thursday July 15th, 2026 00:00 (BST)
There is no downtime expected during this maintenance window
Changelog:
The full changelog of features and fixes can be found here:
Minor Release Features
NOTE: This changelog is subject to alteration right up until release deployment.

Maintenance (Minor Release) - CCPro Contact Centre UK (BND1)

Completed
July 15, 2026 at 1:00 AMUTC
Completed
July 15, 2026 at 1:00 AMUTC
Maintenance has completed successfully
In progress
July 14, 2026 at 9:00 PMUTC
In progress
July 14, 2026 at 9:00 PMUTC
Maintenance is now in progress
Planned
July 10, 2026 at 7:56 AMUTC
Planned
July 10, 2026 at 7:56 AMUTC
Maintenance Type: Planned
Purpose: Deploy minor release 26.1.10 to CCPro UK - BND1
Risk: Low
Impact: None
Expected Downtime Duration: None
Maintenance Window Duration: 4 hours
Start Date and Time: Tuesday July 14th 2026 22:00 (BST)
End Date and Time: Wednesday July 15th 2026 02:00 (BST)
There is no downtime expected during this maintenance window
Changelog:
The full changelog of features and fixes can be found here:
Minor Release Features
NOTE: This changelog is subject to alteration right up until release deployment.

Jun 2026

Resolved
June 26, 2026 at 12:11 PMUTC
Resolved
June 26, 2026 at 12:11 PMUTC
The PCI providers have now rectified the fault and all payments should work as normal.
No further updates are expected.
Identified
June 26, 2026 at 10:52 AMUTC
Identified
June 26, 2026 at 10:52 AMUTC
The issue has been identified and the PCI provider is working on a fix.
Investigating
June 26, 2026 at 9:30 AMUTC
Investigating
June 26, 2026 at 9:30 AMUTC
We have been made aware by our PCI provider of a technical issue which may impact your PCI Payment Service.
Some users may experience difficulty taking payments.
Engineering teams at the provider are investigating
We will provide updates shortly.

Maintenance (Major Release) - CCPro Contact Centre UK (BND2)

Completed
June 10, 2026 at 12:00 AMUTC
Completed
June 10, 2026 at 12:00 AMUTC
Maintenance has completed successfully
In progress
June 09, 2026 at 6:00 PMUTC
In progress
June 09, 2026 at 6:00 PMUTC
Maintenance is now in progress
Planned
June 09, 2026 at 6:00 PMUTC
Planned
June 09, 2026 at 6:00 PMUTC
Maintenance Type: Planned
Purpose: Deploy major release 26.1 to CCPro UK - BND2
Impact: Short period of downtime during the window, for contact centres on CCPro UK BND2
Expected Downtime Duration: Up to an hour on CCPro UK BND2
Maintenance Window Duration: 6 hours
Start Date and Time: Tuesday, June 9th, 2026 19:00 (BST)
End Date and Time: Wednesday, June 10th, 2026 01:00 (BST)
This upgrade applies to customers on CCPro UK - BND2 only.
If you are unsure which BND (band) your contact centre uses, please follow these instructions
IMPORTANT:
After this work is completed, please ask all agents to clear their browser cache and restart their computer.
Instructions for Clearing the Browser Cache in Google Chrome
Instructions for Clearing the Browser Cache in Microsoft Edge

Maintenance (Major Release) - CCPro Contact Centre APAC (BND1)

Completed
June 09, 2026 at 7:30 PMUTC
Completed
June 09, 2026 at 7:30 PMUTC
Maintenance has completed successfully
In progress
June 09, 2026 at 1:30 PMUTC
In progress
June 09, 2026 at 1:30 PMUTC
Maintenance is now in progress
Planned
June 09, 2026 at 1:30 PMUTC
Planned
June 09, 2026 at 1:30 PMUTC
Maintenance Type: Planned
Purpose: Deploy major release 26.1 to CCPro APAC - BND1
Impact: Short period of downtime during the window, for contact centres on CCPro APAC BND1
Expected Downtime Duration: Up to an hour on CCPro APAC BND1
Maintenance Window Duration: 6 hours
Start Date and Time: Tuesday, June 9th, 2026 23:30 (AEST)
End Date and Time: Wednesday, June 10th, 2026 05:30 (AEST)
This upgrade applies to customers on CCPro APAC - BND1 only.
If you are unsure which BND (band) your contact centre uses, please follow these instructions
IMPORTANT:
After this work is completed, if any agents run into issues, please ask them to clear their browser cache and restart their computer.
Instructions for Clearing the Browser Cache in Google Chrome
Instructions for Clearing the Browser Cache in Microsoft Edge

Maintenance (Major Release) - CCPro Contact Centre UK (BND1)

Completed
June 03, 2026 at 3:00 AMUTC
Completed
June 03, 2026 at 3:00 AMUTC
Maintenance has completed successfully
In progress
June 02, 2026 at 9:00 PMUTC
In progress
June 02, 2026 at 9:00 PMUTC
Maintenance is now in progress
Planned
June 02, 2026 at 9:00 PMUTC
Planned
June 02, 2026 at 9:00 PMUTC
Maintenance Type: Planned
Purpose: Deploy major release 26.1 to CCPro UK - BND1
Impact: Short period of downtime during the window, for contact centres on CCPro UK BND1
Expected Downtime Duration: Up to an hour on CCPro UK BND1
Maintenance Window Duration: 6 hours
Start Date and Time: Tuesday, June 2nd, 2026 22:00 (BST)
End Date and Time: Wednesday, June 3rd, 2026 04:00 (BST)
This upgrade applies to customers on CCPro UK - BND1 only.
If you are unsure which BND (band) your contact centre uses, please follow these instructions
IMPORTANT:
After this work is completed, please ask all agents to clear their browser cache and restart their computer.
Instructions for Clearing the Browser Cache in Google Chrome
Instructions for Clearing the Browser Cache in Microsoft Edge

Jun 2026 to Aug 2026

CCPro - Notice history

All systems operational

Notice history

Aug 2026

Jul 2026

Jun 2026