CCPro - Notice history

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Operational

CCPro Contact Centre UK (BND1) - Operational

100% - uptime
Feb 2026 · 100.00%Mar · 100.00%Apr · 99.970%

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Feb 2026
Mar 2026
Apr 2026

CCPro Contact Centre UK (BND2) - Operational

100% - uptime
Feb 2026 · 100.00%Mar · 100.00%Apr · 100.00%

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Feb 2026
Mar 2026
Apr 2026

PCI Card Payment Platform - Operational

100% - uptime
Feb 2026 · 100.00%Mar · 100.00%Apr · 100.00%

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Feb 2026
Mar 2026
Apr 2026
Operational

CCPro Contact Center US (BND2) - Operational

100% - uptime
Feb 2026 · 100.00%Mar · 100.00%Apr · 100.00%

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Feb 2026
Mar 2026
Apr 2026

CCPro Contact Center US (BND3) - Operational

100% - uptime
Feb 2026 · 100.00%Mar · 100.00%Apr · 100.00%

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Feb 2026
Mar 2026
Apr 2026
Operational

CCPro Contact Centre EU (BND1) - Operational

100% - uptime
Feb 2026 · 100.00%Mar · 100.00%Apr · 100.00%

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Feb 2026
Mar 2026
Apr 2026
Operational

CCPro Contact Centre APAC (BND1) - Operational

100% - uptime
Feb 2026 · 100.00%Mar · 100.00%Apr · 100.00%

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Feb 2026
Mar 2026
Apr 2026
Operational

CCPro SmartPBX UK - Operational

100% - uptime
Feb 2026 · 100.00%Mar · 100.00%Apr · 100.00%

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Feb 2026
Mar 2026
Apr 2026

Notice history

Apr 2026

Maintenance (Major Release) - CCPro Contact Center US (BND2)
  • Completed
    April 15, 2026 at 8:00 AM
    Completed
    April 15, 2026 at 8:00 AM
    Maintenance has completed successfully
  • Update
    April 15, 2026 at 2:00 AM
    Update
    April 15, 2026 at 2:00 AM

    Maintenance Type: Planned
    Purpose: Deploy major release 26.1 to US - BND2
    Impact: Short period of downtime during the window, for contact centers on BND2
    Maintenance Window Duration: 6 hours
    There may be a period of downtime during this window.

    Start Date and Time: Tuesday, April 14th, 2026 10:00 PM (Eastern Time)
    End Date and Time: Wednesday, April 15th, 2026 04:00 AM (Eastern Time)

    This upgrade applies to customers on US - BND2 only.

  • Planned
    April 15, 2026 at 2:00 AM
    Planned
    April 15, 2026 at 2:00 AM
    Maintenance is now in progress
Incident - CCPro Contact Centre UK (BND1)
  • Resolved
    Resolved

    After monitoring this issue for 24 hours, there has been no recurrence.

    This issue is now marked as fully resolved.

  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    We are aware of a technical issue which may impact your service on CCPro UK (BND1) .

    Agents may have difficulty logging in and some calls may be failing.

    Engineering teams are investigating

    We will provide updates shortly.

Mar 2026

Maintenance (Minor Release) - CCPro Contact Centre UK (BND2)
  • Completed
    March 31, 2026 at 11:00 PM
    Completed
    March 31, 2026 at 11:00 PM
    Maintenance has completed successfully
  • In progress
    March 31, 2026 at 7:00 PM
    In progress
    March 31, 2026 at 7:00 PM
    Maintenance is now in progress
  • Planned
    March 31, 2026 at 7:00 PM
    Planned
    March 31, 2026 at 7:00 PM

    Maintenance Type: Planned
    Purpose: Deploy minor release 25.3.14 to CCPro UK - BND2
    Impact: Short period of downtime during the window, for contact centres on BND2
    Expected Downtime Duration: Up to 20 minutes on BND1
    Maintenance Window Duration: 4 hours

    Start Date and Time: Thursday, March 31st, 2026 20:00 PM (BST)
    End Date and Time: Friday, March 31st, 2026 23:59 PM (BST)

    This upgrade applies to customers on UK - BND2 only.
    If you are unsure which BND (band) your contact centre uses, please follow these instructions

    IMPORTANT:
    After this work is completed, please ask all agents to clear their browser cache and restart their computer.
    Instructions for Clearing the Browser Cache in Google Chrome
    Instructions for Clearing the Browser Cache in Microsoft Edge

Maintenance (Minor Release) - CCPro Contact Centre APAC (BND1)
  • Completed
    March 31, 2026 at 3:30 PM
    Completed
    March 31, 2026 at 3:30 PM
    Maintenance has completed successfully
  • In progress
    March 31, 2026 at 11:30 AM
    In progress
    March 31, 2026 at 11:30 AM
    Maintenance is now in progress
  • Planned
    March 31, 2026 at 11:30 AM
    Planned
    March 31, 2026 at 11:30 AM

    Maintenance Type: Planned
    Purpose: Deploy major release 25.3.14 to CCPro APAC- BND1
    Impact: Short period of downtime during the window, for contact centres on CCPro APAC BND1
    Expected Downtime Duration: Up to 20 minutes on CCPro APAC BND1
    Maintenance Window Duration: 4 hours

    Start Date and Time: Thursday, March 31st, 2026 12:30 PM (BST)
    End Date and Time: Friday, March 31st, 2026 16:30 PM (BST)

    There is no downtime expected during this maintenance window

    Changelog:
    The full changelog of features and fixes can be found here:
    Minor Release Features
    NOTE: This changelog is subject to alteration right up until release deployment.

    IMPORTANT:
    After this work is completed, please ask all agents to clear their browser cache and restart their computer.
    Instructions for Clearing the Browser Cache in Google Chrome
    Instructions for Clearing the Browser Cache in Microsoft Edge

Maintenance (Minor Release) - CCPro Contact Centre UK (BND1)
  • Completed
    March 27, 2026 at 2:00 AM
    Completed
    March 27, 2026 at 2:00 AM
    Maintenance has completed successfully
  • In progress
    March 26, 2026 at 10:00 PM
    In progress
    March 26, 2026 at 10:00 PM
    Maintenance is now in progress
  • Planned
    March 26, 2026 at 10:00 PM
    Planned
    March 26, 2026 at 10:00 PM

    Maintenance Type: Planned
    Purpose: Deploy minor release 25.3.14 to CCPro UK - BND1
    Impact: Short period of downtime during the window, for contact centres on BND1
    Expected Downtime Duration: Up to 20 minutes on BND1
    Maintenance Window Duration: 4 hours

    Start Date and Time: Thursday, March 26th, 2026 10:00 PM (GMT)
    End Date and Time: Friday, March 27th, 2026 02:00 AM (GMT)

    This upgrade applies to customers on CCPro UK - BND1 only.
    If you are unsure which BND (band) your contact centre uses, please follow these instructions

    IMPORTANT:
    After this work is completed, please ask all agents to clear their browser cache and restart their computer.
    Instructions for Clearing the Browser Cache in Google Chrome
    Instructions for Clearing the Browser Cache in Microsoft Edge

Maintenance (Minor Release) - CCPro Contact Center US (BND2 + BND3)
  • Completed
    March 19, 2026 at 12:00 PM
    Completed
    March 19, 2026 at 12:00 PM
    Maintenance has completed successfully
  • In progress
    March 19, 2026 at 8:00 AM
    In progress
    March 19, 2026 at 8:00 AM
    Maintenance is now in progress
  • Planned
    March 19, 2026 at 8:00 AM
    Planned
    March 19, 2026 at 8:00 AM

    Maintenance Type: Planned
    Purpose: Deploy minor release 25.3.14 to CCPro US - BND2 + BND3
    Risk: Low
    Impact: None
    Expected Downtime Duration: None

    Maintenance Window Duration: 4 hours
    Start Date and Time: Thursday March 19 2026 02:00 AM Mountain Time
    End Date and Time: Thursday March 19 2026 06:00 AM Mountain Time

    There is no downtime expected during this maintenance window

    Changelog:
    The full changelog of features and fixes can be found here:
    Minor Release Features
    NOTE: This changelog is subject to alteration right up until release deployment.

    IMPORTANT:
    After this work is completed, please ask all agents to clear their browser cache and restart their computer.
    Instructions for Clearing the Browser Cache in Google Chrome
    Instructions for Clearing the Browser Cache in Microsoft Edge

Maintenance (Minor Release) - CCPro Contact Center US (BND2)
  • Completed
    March 15, 2026 at 3:00 AM
    Completed
    March 15, 2026 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    March 14, 2026 at 11:00 PM
    In progress
    March 14, 2026 at 11:00 PM
    Maintenance is now in progress
  • Planned
    March 14, 2026 at 11:00 PM
    Planned
    March 14, 2026 at 11:00 PM

    Maintenance Type: Planned
    Purpose: Deploy minor release 24.x.x to US - BND2
    Risk: Low
    Impact: None
    Expected Downtime Duration: None

    Maintenance Window Duration: 4 hours
    Start Date and Time: Saturday May 14, 2026 23:00 (GMT)
    End Date and Time: Sunday May 15, 2026 03:00 (GMT)

    There is no downtime expected during this maintenance window

    Changelog:
    This is an emergency maintenance to address recent incidents.

    Minor Release Features

    NOTE: This changelog is subject to alteration.

Feb 2026

Incident - CCPro Contact Center US (BND2)
  • Resolved
    Resolved

    This incident has been resolved. Root Cause Analysis reports will be issued via support tickets.

  • Monitoring
    Monitoring

    bnd2 has now been stabilised and everything should be working ok.
    Engineers are continuing to monitor and establish the root cause.

  • Update
    Update

    Engineers are still investigating this issue. We will have an update shortly.

  • Investigating
    Investigating

    We are aware of a technical issue which may impact your service on US (BND2) .

    Users may find issues with the Agent and Desktop Experiences, and / or slow response times.

    Engineering teams are investigating

    We will provide updates shortly.

Maintenance (Minor Release) - CCPro Contact Centre APAC (BND1)
  • Completed
    February 23, 2026 at 4:30 PM
    Completed
    February 23, 2026 at 4:30 PM
    Maintenance has completed successfully
  • In progress
    February 23, 2026 at 12:30 PM
    In progress
    February 23, 2026 at 12:30 PM
    Maintenance is now in progress
  • Planned
    February 23, 2026 at 12:30 PM
    Planned
    February 23, 2026 at 12:30 PM

    Maintenance Type: Planned
    Purpose: Deploy minor release 25.3.12 to CCPro APAC - BND1
    Risk: Low
    Impact: None
    Expected Downtime Duration: None

    Maintenance Window Duration: 4 hours
    Start Date and Time: Monday February 23, 2026 12:30 UTC
    End Date and Time: Monday February 23, 2026 16:30 UTC

    There is no downtime expected during this maintenance window

    Changelog:
    The full changelog of features and fixes can be found here:
    Minor Release Features
    NOTE: This changelog is subject to alteration right up until release deployment.e

    IMPORTANT:
    After this work is completed, please ask all agents to clear their browser cache and restart their computer.
    Instructions for Clearing the Browser Cache in Google Chrome
    Instructions for Clearing the Browser Cache in Microsoft Edge

Maintenance (Minor Release) - CCPro Contact Center US (BND2 + BND3)
  • Update
    February 19, 2026 at 11:29 AM
    Update
    February 19, 2026 at 11:29 AM

    Due to a technical issue, this maintenance work has NOT been completed.
    A new date will be notified in due course.

  • Completed
    February 19, 2026 at 11:00 AM
    Completed
    February 19, 2026 at 11:00 AM
    Maintenance has completed successfully
  • In progress
    February 19, 2026 at 7:00 AM
    In progress
    February 19, 2026 at 7:00 AM
    Maintenance is now in progress
  • Planned
    February 19, 2026 at 7:00 AM
    Planned
    February 19, 2026 at 7:00 AM

    Maintenance Type: Planned
    Purpose: Deploy minor release 25.3.12 to CCPro US - BND2 + BND3
    Risk: Low
    Impact: None
    Expected Downtime Duration: None

    Maintenance Window Duration: 4 hours
    Start Date and Time: Thursday February 19 00:00 (Mountain Time)
    End Date and Time: Thursday February 19 04:00 (Mountain Time)

    There is no downtime expected during this maintenance window

    Changelog:
    The full changelog of features and fixes can be found here:
    Minor Release Features
    NOTE: This changelog is subject to alteration right up until release deployment.

    IMPORTANT:
    After this work is completed, please ask all agents to clear their browser cache and restart their computer.
    Instructions for Clearing the Browser Cache in Google Chrome
    Instructions for Clearing the Browser Cache in Microsoft Edge

Maintenance (Minor Release) - CCPro Contact Centre UK (BND1)
  • Completed
    February 17, 2026 at 2:00 AM
    Completed
    February 17, 2026 at 2:00 AM
    Maintenance has completed successfully
  • In progress
    February 16, 2026 at 10:00 PM
    In progress
    February 16, 2026 at 10:00 PM
    Maintenance is now in progress
  • Planned
    February 16, 2026 at 10:00 PM
    Planned
    February 16, 2026 at 10:00 PM

    Maintenance Type: Planned
    Purpose: Deploy minor release 25.3.11 to CCPro UK - BND1
    Risk: Low
    Impact: None
    Expected Downtime Duration: None

    Maintenance Window Duration: 4 hours
    Start Date and Time: Monday February 16 22:00 (GMT)
    End Date and Time: Tuesday February 17 02:00 (GMT)

    There is no downtime expected during this maintenance window

    Changelog:
    The full changelog of features and fixes can be found here:
    Minor Release Features
    NOTE: This changelog is subject to alteration right up until release deployment.

    IMPORTANT:
    After this work is completed, please ask all agents to clear their browser cache and restart their computer.
    Instructions for Clearing the Browser Cache in Google Chrome
    Instructions for Clearing the Browser Cache in Microsoft Edge

Maintenance (Minor Release) - CCPro Contact Centre UK (BND2)
  • Completed
    February 10, 2026 at 2:00 AM
    Completed
    February 10, 2026 at 2:00 AM
    Maintenance has completed successfully
  • In progress
    February 09, 2026 at 10:00 PM
    In progress
    February 09, 2026 at 10:00 PM
    Maintenance is now in progress
  • Planned
    February 09, 2026 at 10:00 PM
    Planned
    February 09, 2026 at 10:00 PM

    Maintenance Type: Planned
    Purpose: Deploy minor release 25.3.10, 25.3.9 and 25.3.8 to CCPro UK - BND2
    Risk: Low
    Impact: None
    Expected Downtime Duration: None

    Maintenance Window Duration: 4 hours
    Start Date and Time: Monday February 9th 2026 22:00 (GMT)
    End Date and Time: Tuesday February 10th 2026 02:00 (GMT)

    There is no downtime expected during this maintenance window

    Changelog:
    The full changelog of features and fixes can be found here:
    Minor Release Features
    NOTE: This changelog is subject to alteration right up until release deployment.

    IMPORTANT:
    After this work is completed, please ask all agents to clear their browser cache and restart their computer.
    Instructions for Clearing the Browser Cache in Google Chrome
    Instructions for Clearing the Browser Cache in Microsoft Edge

Feb 2026 to Apr 2026

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