CCPro - Status

Maintenance (Minor Release) - CCPro Contact Centre EU (BND1)

Scheduled for June 19, 2025 at 5:00 PM – 9:00 PM about 4 hours

In progress
June 19, 2025 at 5:00 PM
In progress
June 19, 2025 at 5:00 PM
Maintenance is now in progress
Planned
June 19, 2025 at 5:00 PM
Planned
June 19, 2025 at 5:00 PM
Maintenance Type: Planned
Purpose: Deploy minor maintenance release 25.1.14 to CCPro EU - BND1
Risk: Low
Impact: None
Expected Downtime Duration: None
Maintenance Window Duration: 4 Hours
Start Date and Time: Thursday, June 19, 2025 17:00 (UTC)
End Date and Time: Thursday, June 19, 2025 21:00 (UTC)

There is no downtime expected during this maintenance window

IMPORTANT:
After this work is completed, please ask all agents to clear their browser cache and restart their computer.
Instructions for Clearing the Browser Cache in Google Chrome
Instructions for Clearing the Browser Cache in Microsoft Edge

Changelog since previous release:
CCDEV-10815: Fix Not Being Able to Listen to Voicemail on Mobile
CCDEV-10929: Fix CSV Download Error for Dialer Contact Data Report
CCDEV-10958: Fix TransferExternal QueueRule Issue
CCDEV-10911: Filter Agent Legs from Recent Calls Tab
CCDEV-11026: Adding Module Dependency for AI Post Call Module
CR-522: Fix Couch Issues with MS Teams
[MISC]: Add ability to block a number by the diversion phone number

Maintenance (Minor Release) - CCPro Contact Centre UK (BND1)

Scheduled for June 19, 2025 at 9:00 PM – June 20, 2025 at 1:00 AM about 4 hours

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