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Maintenance (Major Release) - CCPro Contact Centre UK (BND1)

Scheduled for June 02, 2026 at 9:00 PM – June 03, 2026 at 3:00 AMabout 6 hours

Planned
June 02, 2026 at 9:00 PM
Planned
June 02, 2026 at 9:00 PM
Maintenance Type: Planned
Purpose: Deploy major release 26.1 to CCPro UK - BND1
Impact: Short period of downtime during the window, for contact centres on CCPro UK BND1
Expected Downtime Duration: Up to an hour on CCPro UK BND1
Maintenance Window Duration: 6 hours
Start Date and Time: Tuesday, June 2nd, 2026 22:00 (BST)
End Date and Time: Wednesday, June 3rd, 2026 04:00 (BST)
This upgrade applies to customers on CCPro UK - BND1 only.
If you are unsure which BND (band) your contact centre uses, please follow these instructions
IMPORTANT:
After this work is completed, please ask all agents to clear their browser cache and restart their computer.
Instructions for Clearing the Browser Cache in Google Chrome
Instructions for Clearing the Browser Cache in Microsoft Edge

Maintenance (Major Release) - CCPro Contact Centre APAC (BND1)

Scheduled for June 09, 2026 at 1:30 PM – 7:30 PMabout 6 hours

Planned
June 09, 2026 at 1:30 PM
Planned
June 09, 2026 at 1:30 PM
Maintenance Type: Planned
Purpose: Deploy major release 26.1 to CCPro APAC - BND1
Impact: Short period of downtime during the window, for contact centres on CCPro APAC BND1
Expected Downtime Duration: Up to an hour on CCPro APAC BND1
Maintenance Window Duration: 6 hours
Start Date and Time: Tuesday, June 9th, 2026 23:30 (AEST)
End Date and Time: Wednesday, June 10th, 2026 05:30 (AEST)
This upgrade applies to customers on CCPro APAC - BND1 only.
If you are unsure which BND (band) your contact centre uses, please follow these instructions
IMPORTANT:
After this work is completed, if any agents run into issues, please ask them to clear their browser cache and restart their computer.
Instructions for Clearing the Browser Cache in Google Chrome
Instructions for Clearing the Browser Cache in Microsoft Edge

Maintenance (Major Release) - CCPro Contact Centre UK (BND2)

Scheduled for June 09, 2026 at 6:00 PM – June 10, 2026 at 12:00 AMabout 6 hours

Planned
June 09, 2026 at 6:00 PM
Planned
June 09, 2026 at 6:00 PM
Maintenance Type: Planned
Purpose: Deploy major release 26.1 to CCPro UK - BND2
Impact: Short period of downtime during the window, for contact centres on CCPro UK BND2
Expected Downtime Duration: Up to an hour on CCPro UK BND2
Maintenance Window Duration: 6 hours
Start Date and Time: Tuesday, June 9th, 2026 19:00 (BST)
End Date and Time: Wednesday, June 10th, 2026 01:00 (BST)
This upgrade applies to customers on CCPro UK - BND2 only.
If you are unsure which BND (band) your contact centre uses, please follow these instructions
IMPORTANT:
After this work is completed, please ask all agents to clear their browser cache and restart their computer.
Instructions for Clearing the Browser Cache in Google Chrome
Instructions for Clearing the Browser Cache in Microsoft Edge

Operational

Operational

Operational

Operational

Operational

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