CCPro - Notice history

All systems operational

Service Status
To subscribe to this status page, please Contact Support
Or use our API to pull updates to a page of your own
Operational

CCPro Contact Centre UK (BND1) - Operational

100.00% uptime
Aug 2026 · 100.00%Sep · 100.00%Oct · 100.00%

Previous page

Next page

Aug 2026
Sep 2026
Oct 2026

CCPro Contact Centre UK (BND2) - Operational

100.00% uptime
Aug 2026 · 100.00%Sep · 100.00%Oct · 100.00%

Previous page

Next page

Aug 2026
Sep 2026
Oct 2026

PCI Card Payment Platform - Operational

100.00% uptime
Aug 2026 · 100.00%Sep · 100.00%Oct · 100.00%

Previous page

Next page

Aug 2026
Sep 2026
Oct 2026
Operational

CCPro Contact Center US (BND2) - Operational

100.00% uptime
Aug 2026 · 100.00%Sep · 100.00%Oct · 100.00%

Previous page

Next page

Aug 2026
Sep 2026
Oct 2026

CCPro Contact Center US (BND3) - Operational

99.897% uptime
Aug 2026 · 100.00%Sep · 100.00%Oct · 99.698%

Previous page

Next page

Aug 2026
Sep 2026
Oct 2026
Operational

CCPro Contact Centre EU (BND1) - Operational

100.00% uptime
Aug 2026 · 100.00%Sep · 100.00%Oct · 100.00%

Previous page

Next page

Aug 2026
Sep 2026
Oct 2026
Operational

CCPro Contact Centre APAC (BND1) - Operational

100.00% uptime
Aug 2026 · 100.00%Sep · 100.00%Oct · 100.00%

Previous page

Next page

Aug 2026
Sep 2026
Oct 2026
Operational

CCPro SmartPBX UK - Operational

100.00% uptime
Aug 2026 · 100.00%Sep · 100.00%Oct · 100.00%

Previous page

Next page

Aug 2026
Sep 2026
Oct 2026

Notice history

View current status

Oct 2026

OCT28
Maintenance (Minor Release) - CCPro Contact Centre APAC (BND1)
Planned1:00 PM – 1:00 PMUTC

  • Maintenance Type: Planned
    Purpose: Deploy minor release 26.2.5 to CCPro Contact Centre APAC - BND1
    Risk: Low
    Impact: None
    Expected Downtime Duration: None

    Maintenance Window Duration: 4 hours
    Start Date and Time: Wednesday October 28, 2026 13:00 (GMT)
    End Date and Time: Wednesday October 28, 2026 17:00 (GMT)

    There is no downtime expected during this maintenance window

    Changelog:
    The full changelog of features and fixes can be found here:
    Minor Release Features
    NOTE: This changelog is subject to alteration right up until release deployment.

    IMPORTANT:
    After this work is completed, please ask all agents to clear their browser cache and restart their computer.
    Instructions for Clearing the Browser Cache in Google Chrome
    Instructions for Clearing the Browser Cache in Microsoft Edge

    October 19, 2026 at 3:29 PMUTC
OCT22
Maintenance (Minor Release) - CCPro Contact Centre UK (BND2)
CompletedMaintenance4 hours
  • CompletedOctober 22, 2026 at 11:00 PMUTC
    Maintenance has completed successfully
  • In progressOctober 22, 2026 at 7:00 PMUTC
    Maintenance is now in progress
  • PlannedOctober 19, 2026 at 1:00 PMUTC

    Maintenance Type: Planned
    Purpose: Deploy minor release 26.2.5 to CCPro Contact Centre UK - BND2
    Risk: Low
    Impact: None
    Expected Downtime Duration: None

    Maintenance Window Duration: 4 hours
    Start Date and Time: Thursday, October 22, 2026 20:00 (BST)
    End Date and Time: Thursday, October 22, 2026 23:59 (BST)

    There is no downtime expected during this maintenance window

    Changelog:
    The full changelog of features and fixes can be found here:
    Minor Release Features
    NOTE: This changelog is subject to alteration right up until release deployment.

    IMPORTANT:
    After this work is completed, please ask all agents to clear their browser cache and restart their computer.
    Instructions for Clearing the Browser Cache in Google Chrome
    Instructions for Clearing the Browser Cache in Microsoft Edge

OCT20
Maintenance (Minor Release) - CCPro Contact Centre UK (BND1)
CompletedMaintenance4 hours
  • CompletedOctober 21, 2026 at 1:00 AMUTC
    Maintenance has completed successfully
  • In progressOctober 20, 2026 at 9:00 PMUTC
    Maintenance is now in progress
  • PlannedOctober 19, 2026 at 1:00 PMUTC

    Maintenance Type: Planned
    Purpose: Deploy minor release 26.2.5 to CCPro Contact Centre UK - BND1
    Risk: Low
    Impact: None
    Expected Downtime Duration: None

    Maintenance Window Duration: 4 hours
    Start Date and Time: Tuesday, October 20, 2026 22:00 (BST)
    End Date and Time: Wednesday, October 21, 2026 02:00 (BST)

    There is no downtime expected during this maintenance window

    Changelog:
    The full changelog of features and fixes can be found here:
    Minor Release Features
    NOTE: This changelog is subject to alteration right up until release deployment.

    IMPORTANT:
    After this work is completed, please ask all agents to clear their browser cache and restart their computer.
    Instructions for Clearing the Browser Cache in Google Chrome
    Instructions for Clearing the Browser Cache in Microsoft Edge

Intermittent Call Failure - No Outbound Audio
ResolvedDegraded performance58 minutes
  • ResolvedUTC

    This incident has been resolved, and we apologise for any inconvience this may have caused

  • MonitoringUTC

    We implemented a fix and are currently monitoring the result.

  • IdentifiedUTC
    We are continuing to work on a fix for this incident.
  • InvestigatingUTC

    We have been alerted for a potential call failure and are currently investigating this incident.

OCT15
Maintenance (Minor Release) - CCPro Contact Center US (BND3)
CompletedMaintenance4 hours
  • CompletedOctober 15, 2026 at 11:00 AMUTC
    Maintenance has completed successfully
  • In progressOctober 15, 2026 at 7:00 AMUTC
    Maintenance is now in progress
  • PlannedOctober 13, 2026 at 7:03 PMUTC

    Maintenance Type: Planned
    Purpose: Deploy minor release 26.2.5 to CCPro Contact Center US - BND3
    Risk: Low
    Impact: None
    Expected Downtime Duration: None

    Maintenance Window Duration: 4 hours
    Start Date and Time: Thursday October 15, 2026 03:00 AM (EDT)
    End Date and Time: Thursday October 15, 2026 07:00 AM (EDT)

    There is no downtime expected during this maintenance window

    Changelog:
    The full changelog of features and fixes can be found here:
    Minor Release Features
    NOTE: This changelog is subject to alteration right up until release deployment.

    There is no downtime expected during this maintenance window

    Changelog:
    The full changelog of features and fixes can be found here:
    Minor Release Features
    NOTE: This changelog is subject to alteration right up until release deployment.

Sep 2026

SEP29
Maintenance (Major Release) - CCPro Contact Centre UK (BND2)
CompletedMaintenance6 hours
  • CompletedSeptember 30, 2026 at 1:00 AMUTC
    Maintenance has completed successfully
  • In progressSeptember 29, 2026 at 7:00 PMUTC
    Maintenance is now in progress
  • PlannedSeptember 02, 2026 at 7:43 AMUTC

    Maintenance Type: Planned
    Purpose: Deploy major release 26.2 to CCPro Contact Centre UK - BND2
    Impact: Short period of downtime during the window, for contact centres on CCPro Contact Centre BND2
    Expected Downtime Duration: Up to 1 hour on CCPro Contact Centre BND2
    Maintenance Window Duration: 6 hours

    Start Date and Time: Tuesday, September 29th, 2026 8:00 PM (BST)
    End Date and Time: Wednesday, September 30th, 2026 2:00 AM (BST)

    This upgrade applies to customers on CCPro Contact Centre UK - BND2 only.
    If you are unsure which BND (band) your contact centre uses, please follow these instructions

    IMPORTANT:
    After this work is completed, please ask all agents to clear their browser cache and restart their computer.
    Instructions for Clearing the Browser Cache in Google Chrome
    Instructions for Clearing the Browser Cache in Microsoft Edge

    RELEASE NOTES
    The full Product Release Notes can be found here.

SEP24
Maintenance (Minor Release) - CCPro Contact Center US (BND2)
CompletedMaintenance4 hours
  • CompletedSeptember 24, 2026 at 12:00 PMUTC
    Maintenance has completed successfully
  • In progressSeptember 24, 2026 at 8:00 AMUTC
    Maintenance is now in progress
  • PlannedSeptember 21, 2026 at 8:02 PMUTC

    Maintenance Type: Planned
    Purpose: Deploy minor release 26.2.4 to CCPro Contact Center US - BND2
    Risk: Low
    Impact: None
    Expected Downtime Duration: None

    Maintenance Window Duration: 4 hours
    Start Date and Time: Thursday September 24, 2026 04:00 (EDT)
    End Date and Time: Thursday September 24, 2026 08:00 (EDT)

    There is no downtime expected during this maintenance window

    Changelog:
    The full changelog of features and fixes can be found here:
    Minor Release Features
    NOTE: This changelog is subject to alteration right up until release deployment.

SEP22
Maintenance (Major Release) - CCPro Contact Centre UK (BND1)
CompletedMaintenance6 hours
  • CompletedSeptember 23, 2026 at 3:00 AMUTC
    Maintenance has completed successfully
  • In progressSeptember 22, 2026 at 9:00 PMUTC
    Maintenance is now in progress
  • PlannedSeptember 02, 2026 at 7:42 AMUTC

    Maintenance Type: Planned
    Purpose: Deploy major release 26.2 to CCPro Contact Centre UK - BND1
    Impact: Short period of downtime during the window, for contact centres on BND1
    Expected Downtime Duration: Up to 1 hour on CCPro Contact Centre BND1
    Maintenance Window Duration: 6 hours

    Start Date and Time: Tuesday, September 22nd, 2026 10:00 PM (BST)
    End Date and Time: Wednesday, September 23rd, 2026 4:00 AM (BST)

    This upgrade applies to customers on CCPro Contact Centre UK - BND1 only.
    If you are unsure which BND (band) your contact centre uses, please follow these instructions

    IMPORTANT:
    After this work is completed, please ask all agents to clear their browser cache and restart their computer.
    Instructions for Clearing the Browser Cache in Google Chrome
    Instructions for Clearing the Browser Cache in Microsoft Edge

    RELEASE NOTES
    The full Product Release Notes can be found here.

SEP10
Maintenance (Minor Release) - CCPro Contact Center US (BND2)
CompletedMaintenance4 hours
  • CompletedSeptember 10, 2026 at 11:00 AMUTC
    Maintenance has completed successfully
  • In progressSeptember 10, 2026 at 7:00 AMUTC
    Maintenance is now in progress
  • UpdateSeptember 03, 2026 at 6:22 AMUTC

    Due to circumstances beyond our control, the update of CCPro Contact Center US BND2 to 26.2.3 has been postponed until September 10th, at the same time. Sorry for any inconvenience.

  • PlannedSeptember 02, 2026 at 10:04 AMUTC

    Maintenance Type: Planned
    Purpose: Deploy minor release 26.2.3 to CCPro Contact Center US - BND2
    Risk: Low
    Impact: None
    Expected Downtime Duration: None

    Maintenance Window Duration: 4 hours
    Start Date and Time: Thursday September 10, 2026 3:00 AM (Eastern Time)
    End Date and Time: Thursday September 10, 2026 7:00 AM (Eastern Time)

    There is no downtime expected during this maintenance window

    Changelog:
    The full changelog of features and fixes can be found here:
    Minor Release Features
    NOTE: This changelog is subject to alteration right up until release deployment.

SEP10
Maintenance (Minor Release) - CCPro Contact Center US (BND3)
CompletedMaintenance4 hours
  • CompletedSeptember 10, 2026 at 11:00 AMUTC
    Maintenance has completed successfully
  • In progressSeptember 10, 2026 at 7:00 AMUTC
    Maintenance is now in progress
  • UpdateSeptember 08, 2026 at 4:20 PMUTC

    Please note the date for BND3 has been moved back to September 10th again at the same time.
    This is so that both BND2 and BND3 can be upgraded on the same date.
    Sorry for any inconvenience.

  • UpdateSeptember 03, 2026 at 6:28 AMUTC

    Due to circumstances beyond our control, the update of CCPro Contact Center US BND3 to 26.2.3 has been postponed until September 17th, at the same time. Sorry for any inconvenience.

  • PlannedSeptember 02, 2026 at 10:07 AMUTC

    Maintenance Type: Planned
    Purpose: Deploy minor release 26.2.3 to CCPro Contact Center US - BND3
    Risk: Low
    Impact: None
    Expected Downtime Duration: None

    Maintenance Window Duration: 4 hours
    Start Date and Time: Thursday September 17, 2026 3:00 AM (Eastern Time)
    End Date and Time: Thursday September 17, 2026 7:00 AM (Eastern Time)

    There is no downtime expected during this maintenance window

    Changelog:
    The full changelog of features and fixes can be found here:
    Minor Release Features
    NOTE: This changelog is subject to alteration right up until release deployment.

Aug 2026

CCPro Contact Centre Call Jitter / Distortion
ResolvedDegraded performance14 hours 59 minutes
  • ResolvedUTC

    This issue should now be resolved.

    The network instability previously identified on the affected voice service path appears to have stabilised, and recent testing indicates a significant improvement in audio quality.

    Our engineering teams continue to monitor service performance closely and are working with our partner carriers to validate that the improvement is sustained. At this time, we have not received any new reports of audio degradation since monitoring commenced.

    No further updates are planned unless further issues come to light.

  • UpdateUTC

    Our investigation has identified intermittent packet loss and instability affecting a network transit path between our platform and Microsoft services. Analysis performed with our upstream transit provider has identified packet loss and route instability impacting a Microsoft IP transit connection, which may result in some agents experiencing robotic or degraded audio during calls.

    We are actively working with the upstream provider and Microsoft to monitor the affected path and implement corrective actions. Service availability remains unaffected; however, a subset of calls may continue to experience intermittent audio quality issues whilst remediation efforts are underway.

  • IdentifiedUTC

    We are actively working with the upstream provider to monitor the affected path and implement corrective actions. Service availability remains unaffected; however, a subset of calls may continue to experience intermittent audio quality issues whilst remediation efforts are underway.

    Impact: Some contact centre agents may experience intermittent robotic, distorted, or degraded audio during live calls.

  • InvestigatingUTC

    We are investigating reports of intermittent degraded call quality affecting a subset of contact centre agents. Agents may experience robotic or distorted audio during active calls, while call functionality remains available.

    Our engineering teams are actively investigating the issue and reviewing all service components. We will provide further updates as more information becomes available.

    Impact: Some agents may experience intermittent robotic or degraded audio quality during calls.

    Status: Investigation in progress.

AUG20
Maintenance (Minor Release) - CCPro Contact Center US (BND3)
CompletedMaintenance4 hours
  • CompletedAugust 20, 2026 at 11:00 AMUTC
    Maintenance has completed successfully
  • In progressAugust 20, 2026 at 7:00 AMUTC
    Maintenance is now in progress
  • PlannedAugust 19, 2026 at 3:55 PMUTC

    Maintenance Type: Planned
    Purpose: Deploy minor release 26.2.2 to CCPro Contact Center US - BND3
    Risk: Low
    Impact: None
    Expected Downtime Duration: None

    Maintenance Window Duration: 4 hours
    Start Date and Time: Thursday August 20, 2026 03:00 (EDT)
    Start Date and Time: Thursday August 20, 2026 07:00 (EDT)

    There is no downtime expected during this maintenance window

    Changelog:
    The full changelog of features and fixes can be found here:
    Minor Release Features
    NOTE: This changelog is subject to alteration right up until release deployment.

AUG18
Maintenance (Major Release) - CCPro Contact Center US (BND2)
CompletedMaintenance6 hours
  • CompletedAugust 18, 2026 at 1:00 PMUTC
    Maintenance has completed successfully
  • In progressAugust 18, 2026 at 7:00 AMUTC
    Maintenance is now in progress
  • PlannedAugust 11, 2026 at 5:46 PMUTC

    Maintenance Type: Planned
    Purpose: Deploy major release 26.2.1 to CCPro US - BND2
    Impact: Short period of downtime during the window, for contact centers on BND2
    Maintenance Window Duration: 6 hours
    There may be a period of downtime during this window.

    Start Date and Time: Tuesday, August 18th, 2026 03:00 AM (EDT)
    End Date and Time: Tuesday, August 18th, 2026 09:00 AM (EDT)

    This upgrade applies to customers on CCPro US - BND2 only.
    If you are unsure which BND (band) your contact center uses, please follow these instructions

AUG13
Maintenance (Minor Release) - CCPro Contact Center US (BND3)
CompletedMaintenance4 hours
  • CompletedAugust 13, 2026 at 11:00 AMUTC
    Maintenance has completed successfully
  • In progressAugust 13, 2026 at 7:00 AMUTC
    Maintenance is now in progress
  • PlannedAugust 11, 2026 at 5:38 PMUTC

    Maintenance Type: Planned
    Purpose: Deploy minor release 26.2.1 to CCPro US - BND3
    Risk: Low
    Impact: None
    Expected Downtime Duration: None

    Maintenance Window Duration: 4 hours
    Start Date and Time: Thursday August 13, 2026 03:00 AM (EDT)
    End Date and Time: Thursday August 13, 2026 07:00 AM (EDT)

    There is no downtime expected during this maintenance window

    Changelog:
    The full changelog of features and fixes can be found here:
    Minor Release Features
    NOTE: This changelog is subject to alteration right up until release deployment.

AUG5
Maintenance (Major Release) - CCPro Contact Center US (BND3)
CompletedMaintenance6 hours
  • CompletedAugust 05, 2026 at 9:00 AMUTC
    Maintenance has completed successfully
  • In progressAugust 05, 2026 at 3:00 AMUTC
    Maintenance is now in progress
  • PlannedJuly 31, 2026 at 4:44 PMUTC

    Maintenance Type: Planned
    Purpose: Deploy major release 26.2.0 to CCPro US - BND3
    Impact: Short period of downtime during the window, for contact centers on BND3
    Maintenance Window Duration: 6 hours
    There may be a period of downtime during this window.

    Start Date and Time: Tuesday, August 4th 2026, 11:00 PM (EDT)
    End Date and Time: Wednesday, August 5th, 2026 05:00 AM (EDT)

    This upgrade applies to customers on CCPro US - BND3 only.
    If you are unsure which BND (band) your contact center uses, please follow these instructions

Previous

Aug 2026 to Oct 2026

Next

Status  -  Support  -  CCPro Home