CCPro - Maintenance (Minor Release) - Callcorp Contact Center US (BND2 + BND3) – Maintenance details

Maintenance Type: Planned
Purpose: Deploy minor maintenance release 25.2.8 to US - BND2 + BND3
Risk: Low
Impact: None
Expected Downtime Duration: None

Maintenance Window Duration: 4 Hours
Start Date and Time: Wednesday Oct 1, 2025 01:00 (MT)
End Date and Time: Wednesday Oct 1, 2025 05:00 (MT)

There is no downtime expected during this maintenance window

Changelog:

• Change Request: Introduce Queue Rules for Chat channel

• Risk: Low

• Reference ID: 11089

• Change Request: Fix Dialer Summary report download issue

• Risk: Low

• Reference ID: 11871 

• Change Request: IVR Data Points - create custom waypoints that capture IVR activity when added to custom IVR flows. As contacts dial in, track their journey and produce rich insights into caller behavior and IVR effectiveness.

• Risk: Low

• Reference ID: 12368, 12136, 12134, 12135, 12139, 12138

• Change Request: Fix for reset of Placeholder Details when viewed via the Active Contacts (aka ACD Interaction) card and Real-Time Monitor at the same time.

• Risk: Low

• Reference ID: 12280

• Change Request: MS Dynamics workflow changes - Both click-to-dial and manual outbound calls now set the activity record From property as the agent, and both outbound and inbound interactions now set the activity record To property as the open contact record at wrap completion.

• Risk: Low

• Reference ID: 12454

• Change Request: Prevent after-hours voicemail routing across time zones

• Risk: Low

• Reference ID: 11859

• Change Request: Enhanced agentless callback management: Agentless confirmation, timezone-aware hours, and pacing controls

• Risk: Low

• Reference ID: 11878