CCPro - Status

Service Status

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Update
November 28, 2024 at 4:35 PM
Update
November 28, 2024 at 4:35 PM
This remains an issue at the moment....it is still being actively worked on by the vendor.
The restart of media servers is also still in progress.
We will provide further updates in due course.
Identified
November 28, 2024 at 1:09 PM
Identified
November 28, 2024 at 1:09 PM
Our vendor has identified some instances of 408 errors being returned.
To attempt to resolve this, a restart of media servers is being actioned.
There is full redundancy and so now downtime is expected.
The operation may take several hours as each server has to be clear of all calls before starting.

We will provide further updates later.
Investigating
November 28, 2024 at 10:35 AM
Investigating
November 28, 2024 at 10:35 AM
Further instances of Forbidden errors have been reported.
Our investigations are continuing.

Further updates will follow. Apologies for the inconvenience.
Monitoring
November 28, 2024 at 9:08 AM
Monitoring
November 28, 2024 at 9:08 AM
This issue now believed to be rectified.
Engineers are continuing to monitor and test.
Investigating
November 28, 2024 at 8:09 AM
Investigating
November 28, 2024 at 8:09 AM
We are aware of a technical issue which may impact your service on the CCPro SmartPBX in the UK.

Outbound calls may be intermittently failing with a "Forbidden" message.
Inbound calls are unaffected.

Engineering teams are investigating as a priority and the vendor has been engaged.

We will provide regular updates.

Maintenance (Minor Release) - CCPro Contact Centre UK (BND2)

Scheduled for December 03, 2024 at 9:00 PM – 11:00 PM about 2 hours

Planned
December 03, 2024 at 9:00 PM
Planned
December 03, 2024 at 9:00 PM
Maintenance Type: Planned
Purpose: Deploy minor maintenance release 24.2.13 to UK - BND2
Risk: Low
Impact: None
Expected Downtime Duration: None
Maintenance Window Duration: 120 minutes
Start Date and Time: Tuesday December 3rd, 2024 21:00 (GMT)
End Date and Time: Tuesday December 3rd, 2024 23:00 (GMT)

There is no downtime expected during this maintenance window

IMPORTANT:
After this work is completed, please ask all agents to clear their browser cache and restart their computer.
Instructions for Clearing the Browser Cache in Google Chrome
Instructions for Clearing the Browser Cache in Microsoft Edge

Changelog:
CCDEV-7575 Ring All Follows Profile Settings of Users Rather Than Ring All Settings
CCDEV-7931 Inbound calls not connecting when using PSTN - Carrier Specific

Operational

Operational

Operational

Operational

Degraded performance

Show notice history