CCPro - Incident - CCPro Contact Center US (BND2) – Incident details

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Incident - CCPro Contact Center US (BND2)

Resolved
Major outage
Started 8 days agoLasted about 4 hours

Affected

CCPro Contact Center US

Major outage from 7:37 PM to 11:27 PM

CCPro Contact Center US (BND2)

Major outage from 7:37 PM to 11:27 PM

Updates
  • Resolved
    Resolved

    This incident is considered resolved, however we will continue to monitor the platform.

  • Monitoring
    Monitoring

    We are currently monitoring the platform for stability and are seeing no issues. We will continue to monitor.

  • Identified
    Identified

    We are continuing to investigate this incident, however services are currently presenting as stable.

    We will provide a further update shortly.

  • Monitoring
    Monitoring

    This has been resolved and our engineering teams are monitoring

  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating

    We are aware of a technical issue which may impact your service on US (BND2) .

    Increased report of stuck in routing internally and externally

    Agents may be impacted

    Calls may not be routing

    Engineering teams are investigating

    We will provide updates shortly.

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