CCPro - Incident - CCPro Contact Center US (BND3) – Incident details

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Incident - CCPro Contact Center US (BND3)

Resolved
Major outage
Started 13 days agoLasted about 2 hours

Affected

CCPro Contact Center US

Major outage from 8:00 PM to 9:56 PM

CCPro Contact Center US (BND3)

Major outage from 8:00 PM to 9:56 PM

Updates
  • Resolved
    Resolved

    This incident has been resolved. An RCA will be provided to those who raised tickets.

  • Investigating
    Investigating

    Some agents on BND3 are experiencing difficulty taking calls or showing in the wrong state.
    Engineers are investigating.

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