CCPro - Maintenance (Major Release) - CCPro Contact Center US (BND2) – Maintenance details

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AUG18

Maintenance (Major Release) - CCPro Contact Center US (BND2)

CompletedAugust 18, 2026 at 7:00 AM – 1:00 PMUTC

Affects

CCPro Contact Center US

Under maintenance from 7:00 AM to 1:00 PM

CCPro Contact Center US (BND2)

Under maintenance from 7:00 AM to 1:00 PM

  • CompletedAugust 18, 2026 at 1:00 PMUTC
    Maintenance has completed successfully
  • In progressAugust 18, 2026 at 7:00 AMUTC
    Maintenance is now in progress
  • PlannedAugust 11, 2026 at 5:46 PMUTC

    Maintenance Type: Planned
    Purpose: Deploy major release 26.2.1 to CCPro US - BND2
    Impact: Short period of downtime during the window, for contact centers on BND2
    Maintenance Window Duration: 6 hours
    There may be a period of downtime during this window.

    Start Date and Time: Tuesday, August 18th, 2026 03:00 AM (EDT)
    End Date and Time: Tuesday, August 18th, 2026 09:00 AM (EDT)

    This upgrade applies to customers on CCPro US - BND2 only.
    If you are unsure which BND (band) your contact center uses, please follow these instructions

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