CCPro - Intermittent Call Failure - No Outbound Audio – Incident details

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Intermittent Call Failure - No Outbound Audio

ResolvedDegraded performance58 minutes

Affected

CCPro Contact Centre UK

Degraded performance from 7:34 AM to 8:32 AM

CCPro Contact Centre UK (BND1)

Degraded performance from 7:34 AM to 8:32 AM

  • ResolvedUTC

    This incident has been resolved, and we apologise for any inconvience this may have caused

  • MonitoringUTC

    We implemented a fix and are currently monitoring the result.

  • IdentifiedUTC
    We are continuing to work on a fix for this incident.
  • InvestigatingUTC

    We have been alerted for a potential call failure and are currently investigating this incident.

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