CCPro - Maintenance (Minor Release) - CCPro Contact Centre UK (BND2) – Maintenance details

CCPro SmartPBX UK experiencing degraded performance

Service Status
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Maintenance (Minor Release) - CCPro Contact Centre UK (BND2)

Completed
Scheduled for September 12, 2024 at 8:00 PM – 10:00 PM

Affects

CCPro Contact Centre UK

Under maintenance from 8:00 PM to 10:00 PM

CCPro Contact Centre UK (BND2)

Under maintenance from 8:00 PM to 10:00 PM

Updates
  • Completed
    September 12, 2024 at 10:00 PM
    Completed
    September 12, 2024 at 10:00 PM
    Maintenance has completed successfully
  • In progress
    September 12, 2024 at 8:00 PM
    In progress
    September 12, 2024 at 8:00 PM
    Maintenance is now in progress
  • Planned
    September 12, 2024 at 8:00 PM
    Planned
    September 12, 2024 at 8:00 PM

    Maintenance Type: Planned
    Purpose: Deploy roll-up of minor maintenance releases to UK - BND2:
    24.2.10, 24.2.9, 24.2.8
    Risk: Low
    Impact: None
    Expected Downtime Duration: None
    Maintenance Window Duration: 2 hours
    Start Date and Time: Thursday September 12th, 2024 21:00 (BST)
    End Date and Time: Thursday September 12th, 2024 23:00 (BST)

    There is no downtime expected during this maintenance window

    Changelog:
    24.2.10
    CCDEV-7158 Fix for Cross Centre Reporting Filtering
    CCDEV-6965 Move HSMs does not clean up properly
    CCDEV-6828 Conference mode causing "Multiples" and stuck users
    CCDEV-6919 HubSpot Integration CRM issue

    24.2.9
    CCDEV-6484 'My Evaluations' sometimes shows all users
    CCDEV-6787 Incoming Calls Hanging in some contact centres
    CCDEV-6825 Cross Center Reporting - Clicking on Silent Monitoring Throwing Monitor Failed Error

    24.2.8
    CCDEV-6168 Discrepancy in total offered to queue in two reports
    CCDEV-6453 Holiday hours only honour last holiday rule
    CCDEV-6871 Enhance current Handling of EarlyMedia and Ringback
    CCDEV-6885 Transfer issue following custom project
    CCDEV-6913 Reports intermittently running slowly