CCPro - Maintenance (Minor Release) - CCPro Contact Centre UK (BND2) – Maintenance details

CCPro SmartPBX UK experiencing degraded performance

Service Status
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Maintenance (Minor Release) - CCPro Contact Centre UK (BND2)

Completed
Scheduled for September 18, 2024 at 8:00 PM – 10:00 PM

Affects

CCPro Contact Centre UK

Under maintenance from 8:00 PM to 10:00 PM

CCPro Contact Centre UK (BND2)

Under maintenance from 8:00 PM to 10:00 PM

Updates
  • Completed
    September 18, 2024 at 10:00 PM
    Completed
    September 18, 2024 at 10:00 PM
    Maintenance has completed successfully
  • In progress
    September 18, 2024 at 8:00 PM
    In progress
    September 18, 2024 at 8:00 PM
    Maintenance is now in progress
  • Planned
    September 18, 2024 at 8:00 PM
    Planned
    September 18, 2024 at 8:00 PM

    Maintenance Type: Planned
    Purpose: Deploy minor maintenance release 24.2.11 to UK - BND2
    Risk: Low
    Impact: None
    Expected Downtime Duration: None
    Maintenance Window Duration: 2 hours
    Start Date and Time: Wednesday, September 18 21:00 (BST)
    End Date and Time: Wednesday, September 18 23:00 (BST)

    There is no downtime expected during this maintenance window

    Changelog:

    CCDEV-7462 Monitoring: Failed to Evaluate Error Shown
    CCDEV-7442 Cross Centre Reporting - Monitoring has no audio
    CCDEV-7307 Update auto demo AI model
    CCDEV-6965 Move HSMs did not remove the old REDIS key
    CCDEV-6860 Screen pop issue with transfer
    CCDEV-6832 Timeline Summary Spyglass icon and alert triangles not showing
    CCDEV-6721 Issue with Silent monitoring