CCPro - Incident - CCPro Contact Center US (BND2) – Incident details

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Incident - CCPro Contact Center US (BND2)

Resolved
Degraded performance
Started 2 months agoLasted 35 minutes

Affected

CCPro Contact Center US

Degraded performance from 5:24 PM to 5:59 PM

CCPro Contact Center US (BND2)

Degraded performance from 5:24 PM to 5:59 PM

Updates
  • Resolved
    Resolved

    This incident has been resolved.

    Thanks for your patience as we worked through the issue.

  • Identified
    Identified

    The problem has been identified and we are working to fix the issue.

  • Investigating
    Investigating

    We are aware of a technical issue which may impact your service on US (BND2) .

    There is an issue when an agent tries to add a SMS interaction while they are on an active phone call. When an agent attempts this, the SMS interaction is not created.

    Creating a new SMS interaction or receiving a SMS interaction is not affected.

    This only occurs in bnd2

    Engineering teams are investigating

    We will provide updates shortly.

    Engineering teams are investigating

    We will provide updates shortly.

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