CCPro - Maintenance (Minor Release) - CCPro Contact Center US (BND2 + BND3) – Maintenance details

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Maintenance (Minor Release) - CCPro Contact Center US (BND2 + BND3)

Completed
Scheduled for August 12, 2025 at 7:00 AM – 9:00 AM

Affects

CCPro Contact Center US

Under maintenance from 7:00 AM to 9:00 AM

CCPro Contact Center US (BND2)

Under maintenance from 7:00 AM to 9:00 AM

CCPro Contact Center US (BND3)

Under maintenance from 7:00 AM to 9:00 AM

Updates
  • Completed
    August 12, 2025 at 9:00 AM
    Completed
    August 12, 2025 at 9:00 AM
    Maintenance has completed successfully
  • In progress
    August 12, 2025 at 7:00 AM
    In progress
    August 12, 2025 at 7:00 AM
    Maintenance is now in progress
  • Planned
    August 12, 2025 at 7:00 AM
    Planned
    August 12, 2025 at 7:00 AM

    Maintenance Type: Planned
    Purpose: Deploy minor maintenance release 25.2.4 to US - BND2 + BND3
    Risk: Low
    Impact: None
    Expected Downtime Duration: None

    Maintenance Window Duration: 120 minutes
    Start Date and Time: Tuesday August 12, 2025 01:00 (MT)
    End Date and Time: Tuesday August 12, 2025 03:00 (MT)

    There is no downtime expected during this maintenance window

    Changelog:

    • Change Request: Fix Transcription and AI Summary Billing Report

    • Risk: Low

    • Reference ID:10617


    • Change Request: Change Report Designer Columns from Checkbox to Text

    • Risk: Low

    • Reference ID: 11594


    • Change Request: Fix Agentless Voice Dialer Causing Blank Screen

    • Risk: Low

    • Reference ID: 11788


    • Change Request: Add AI Billing Summary Report + Add Column to AI Billing Details

    • Risk: Low

    • Reference ID: 11754


    • Change Request: Changes to Personal Queue/Voicemail Needs

    • Risk: Low

    • Reference ID: 11755


    • Change Request: Fix Not Being Able to View Email Body as PlainText

    • Risk: Low 

    • Reference ID:11595


    • Change Request: Fix Issue with Dashboard Agent View Showing Incorrect Data

    • Risk: Low

    • Reference ID: 11707


    • Change Request: Expose UserID in Survey Reports

    • Risk: Low

    • Reference ID: 11667


    • Change Request: Remove Temporary API for Deleting Agentless Contacts

    • Risk: Low

    • Reference ID: 11485


    • Change Request: Remove Extra Filter Total in Report Designer

    • Risk: Low

    • Reference ID: 11350


    • Change Request: Revert UserCall Timeline Change

    • Risk: Low

    • Reference ID: 11653

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