CCPro - Maintenance (Minor Release) - CCPro Contact Center US (BND2 + BND3) – Maintenance details
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Service Status
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Maintenance (Minor Release) - CCPro Contact Center US (BND2 + BND3)
Completed
Scheduled for September 11, 2025 at 7:00 AM – 11:00 AM
Affects
CCPro Contact Center US
Under maintenance from 7:00 AM to 11:00 AM
CCPro Contact Center US (BND2)
Under maintenance from 7:00 AM to 11:00 AM
CCPro Contact Center US (BND3)
Under maintenance from 7:00 AM to 11:00 AM
Updates
Completed
September 11, 2025 at 11:00 AM
Completed
September 11, 2025 at 11:00 AM
Maintenance has completed successfully
In progress
September 11, 2025 at 7:00 AM
In progress
September 11, 2025 at 7:00 AM
Maintenance is now in progress
Planned
September 11, 2025 at 7:00 AM
Planned
September 11, 2025 at 7:00 AM
Maintenance Type: Planned Purpose: Deploy minor maintenance release 25.2.7 to US - (BND2 + BND3) Risk: Low Impact: None Expected Downtime Duration: None
Maintenance Window Duration: 4 hours Start Date and Time: Thursday September 11, 2025 01:00 AM (Mountain Time) End Date and Time: Thursday September 11, 2025 05:00 AM (Mountain Time)
This window applies to customers on US - BND2 + BND3
There is no expected downtime during this window.
Changelog:
Change Request: Fix Virtual Machine Placeholder Getting stuck and not Clearing
Risk: Low
Reference ID: 12202
Change Request: Fix Bulk Admin Requeue not being Restricted by Dashboard Requeue Role
Risk: Low
Reference ID: 12151
Change Request: Add New Reporting Metric: Touchpoint Description
Risk: Low
Reference ID: 11750
Change Request: Fix for Incorrect Missed Call Notification on Outbound PBX Calls
Risk: Low
Reference ID: 11447
Change Request: Enable Ability for Auto-Answer for All Channels
Risk: Low
Reference ID: 12034
Change Request: Fix ‘Abandoned in IVR’ Metric Breaking Report
Risk: Low
Reference ID: 12164
Change Request: Fix Reporting Showing Wrong Call Type for Inbound Leg of Agent to Agent Calls
Risk: Low
Reference ID: 12054
Change Request: Outbound PBX Calls Now Display as ‘PBX’ in Reports
Risk: Low
Reference ID: 12094
Change Request: Fix In-Queue Timeout Calls to Internal Users to show as ‘Diverted to Internal User’
Risk: Low
Reference ID: 12094
Change Request: Fix REDIS Errors Relating to Connectivity Across Bands due to Case Sensitivity
Risk: Low
Reference ID: 11868
Change Request: Fix Voicemail Interactions Getting Stuck After Divert from Call Queue
Risk: Low
Reference ID: 12162
Change Request: Fix Agents & Contacts Dashboard Visibility for User with Filter Groups Enabled
Risk: Low
Reference ID: 12071
Change Request: Remove Schema from System to Prevent Bad Actors
