CCPro - Maintenance (Minor Release) - CCPro Contact Center US (BND2 + BND3) – Maintenance details

Maintenance Type: Planned
Purpose: Deploy minor maintenance release 25.2.9 to US - BND2 + BND3
Risk: Low
Impact: None
Expected Downtime Duration: None

Maintenance Window Duration: 4 Hours
Start Date and Time: Thursday Oct 9, 2025 01:00 (MT)
End Date and Time: Thursday Oct 9, 2025 05:00 (MT)

There is no downtime expected during this maintenance window

Changelog:

• Change Request:  Fix ghost calls persisting in mobile agent experience when call ends in background

• Risk: Low

• Reference ID: 12514

• Change Request: Fix multiple start requests creating parallel threads and excessive outbound calls in dialer

• Risk: Low

• Reference ID: 12546

• Change Request: Add ‘Touchpoint Description’ field to standard screenpop page in Agent X

• Risk: Low

• Reference ID: 12395

• Change Request: Enable preview dialer screen pop interpolation with call object and external API data

• Risk: Low

• Reference ID: 12503

• Change Request: Agent X real-time data delivery optimization and scalability improvements

• Risk: Low

• Reference ID: 11801

• Change Request: Add tmelineID to ai_topic table primary key and rebuild reporting ETL

• Risk: Low

• Reference ID: 637

• Change Request Ensure touchpoint description is populated for all applicable call types in reporting

• Risk: Low

• Reference ID: 12355

• Change Request: Fix contacts showing as ‘unspecified’ after being added to contact manager

• Risk: Low

• Reference ID: 11449

• Change Request: Fix queue priority calculation for queued calls to ensure combined menu and queue priorities are applied

• Risk: Low

• Reference ID: 12354

• Change Request: Fix user email address not being displayed correctly in CSV downloads

• Risk: Low

• Reference ID: 12357

• Change Request: Remove ‘recents’ data source from distinct user column to prevent duplicate queue names in detail reports

• Risk: Low

• Reference ID: 12614

• Change Request: Prepend ‘X’ to Options.OriginalDestination in Platform.VoiceExt.v3.StartCallToQueueFromUser to enable direct line transfers

• Risk: Low

• Reference ID: 652

• Change Request: Implement agent event injection points and state mapping for Bamboo integration

• Risk: Low

• Reference ID: 11786

• Change Request: Restore correct callback placeholder API URL and deploy CallbackBase flowchart

• Risk: Low

• Reference ID: 12613, 12630

• Change Request: Update task channel to use Platform.Contacts2 for contact lookup

• Risk: Low

• Reference ID: 643

• Change Request: Add ‘Survey Started’ filter, column and ‘Survey Complete Count’ and Survey Complete %’ metrics to reporting for survey analysis

• Risk: Low

• Reference ID: 12499

• Change Request: Update disposition metric aggregation in Custom Summary reports to use “count” instead of “value_count_agg”

• Risk: Low

• Reference ID: 12489

• Change Request: Adjust network quality notification thresholds and frequency to reduce user disruption

• Risk: Low

• Reference ID: 12631