CCPro - Maintenance (Major Release) - CCPro Contact Center US (BND2) – Maintenance details

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Maintenance (Major Release) - CCPro Contact Center US (BND2)

Completed
Scheduled for April 15, 2026 at 2:00 AM – 8:00 AM

Affects

CCPro Contact Center US

Under maintenance from 2:00 AM to 8:00 AM

CCPro Contact Center US (BND2)

Under maintenance from 2:00 AM to 8:00 AM

Updates
  • Completed
    April 15, 2026 at 8:00 AM
    Completed
    April 15, 2026 at 8:00 AM
    Maintenance has completed successfully
  • Update
    April 15, 2026 at 2:00 AM
    Update
    April 15, 2026 at 2:00 AM

    Maintenance Type: Planned
    Purpose: Deploy major release 26.1 to US - BND2
    Impact: Short period of downtime during the window, for contact centers on BND2
    Maintenance Window Duration: 6 hours
    There may be a period of downtime during this window.

    Start Date and Time: Tuesday, April 14th, 2026 10:00 PM (Eastern Time)
    End Date and Time: Wednesday, April 15th, 2026 04:00 AM (Eastern Time)

    This upgrade applies to customers on US - BND2 only.

  • Planned
    April 15, 2026 at 2:00 AM
    Planned
    April 15, 2026 at 2:00 AM
    Maintenance is now in progress
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