Incident - CCPro PCI Payments (BND1 + BND2) - Incident details - CCPro

Service Status

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Resolved

Degraded performance

Started 1 day agoLasted about 3 hours

Affected

CCPro Contact Centre UK

PCI Card Payment Platform

Updates

Resolved
June 26, 2026 at 12:11 PM
Resolved
June 26, 2026 at 12:11 PM
The PCI providers have now rectified the fault and all payments should work as normal.
No further updates are expected.
Identified
June 26, 2026 at 10:52 AM
Identified
June 26, 2026 at 10:52 AM
The issue has been identified and the PCI provider is working on a fix.
Investigating
June 26, 2026 at 9:30 AM
Investigating
June 26, 2026 at 9:30 AM
We have been made aware by our PCI provider of a technical issue which may impact your PCI Payment Service.
Some users may experience difficulty taking payments.
Engineering teams at the provider are investigating
We will provide updates shortly.

CCPro - Incident - CCPro PCI Payments (BND1 + BND2) – Incident details